Compliance Officer Strategies for the Changing Text Archiving and Call Monitoring Landscape

Compliance professionals account for many things in terms of communication policies. With the ever-changing technological advancements, more than just keeping a record of texts and archiving captured voice calls, regulations tend to overlap and change based on recent changes. This makes it difficult for some chief compliance officers to look for someone with the right experience and expertise to do the job.

Here are two things that compliance officers need to take into consideration aside from WhatsApp call recording and text monitoring in the workplace:

Geopolitics and Sanction Compliance

It is more important than ever for compliance officers to be aware of their business practices and those of their partner firms in other parts of the world due to the formation of new alliances and trade wars. Governments around the globe have diverse reasons for enforcing new legislation that favors one party over another, ranging from fending off internal or international threats to assisting local economic actors.

The compliance officer must consider the risks these governments pose and exercise due diligence when it comes to the communication protocols they have with partnering organizations located in those regions, regardless of why these governments pass economic or politically-motivated legislation.

Managing Cultural Risks

Most of the difficulties that today’s compliance officers face are internal rather than external. The current workforce comprises people spanning various generations and ethnic backgrounds, resulting in cross-cultural challenges that impair the efficiency of corporate communications.

One example of a cultural risk compliance officers must handle is the new generation of employees’ predilection for texting over traditional email. The formality of the language used by employees when communicating about business topics via text and the difficulty of deciphering the context of a single text message—frequently tracked to a succession of phone calls, chats, and emails—are some of this shift’s most prominent effects.

To learn more about compliance strategies in call and text monitoring, check out this infographic by TeleMessage.